Privacy Policy
What personal information do we collect about you and why?
Submit an assignment request
Purpose
Receive and publish the user’s assignment request so that the user can find a relevant service providerTreatments performed
- Receive the user’s request via Romaldi web form
- Receive or complete the user’s request by telephone
- Publish the request and contact information for connected and controlled suppliers
Categories of personal data
- Name
- Phone number
- E-mail address
- County and municipality, or postcode area
- Description of the mission
- Pictures
- IP address
- Source
From what sources do we collect your personal information?
The user provides his personal information in connection with submitting the assignment request, except for the IP address and source that can be retrieved from the browser / web server.Who can access your personal information?
Connected and controlled service providers can choose to retrieve the contact information after reading an anonymized version of the request. We have agreements with these suppliers which, among other things, mean that they may not resell the information to third parties.Legal reason:
The processing is necessary to fulfill the agreement we have entered into with the user to deliver our Service.Your right to object to the treatment:
This treatment is necessary for us to be able to perform our Service. If you object to the treatment, you will not be able to use the Service.Retention period:
We retain your personal information for this purpose as long as you have an active account with us. When deleting the account or when the account has been inactive for 36 months, we delete your personal information and keep only the anonymised version of your request.Submit an assignment request via Facebook or Instagram
Purpose
Receive and publish the user’s assignment request so that the user can find a relevant service providerTreatments performed
- Receive the user’s request via forms in an ad on Facebook or Instagram
- Publish the request and contact information for connected and controlled suppliers
Categories of personal data
- Name
- Phone number
- E-mail address
- County and municipality, or postcode area
- Description of the mission
From what sources do we collect your personal information?
The user himself states his personal data in connection with submitting the assignment request.Who can access your personal information?
Facebook and Instagram can access your personal information. Connected and controlled service providers can choose to retrieve the contact information after reading an anonymized version of the request. We have agreements with these suppliers which, among other things, mean that they may not resell the information to third parties.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
Romaldi processing of the data is necessary for us to be able to perform our Service. If you object to Facebook and Instagram processing your information, you can choose to submit your request in the web form on Romaldi website.Retention period:
We retain your personal information for this purpose as long as you have an active account with us. When deleting the account or when the account has been inactive for 36 months, we delete your personal information and keep only the anonymised version of your request. Facebook and Instagram keep your information for 3 months after you submit the form.reviews
Purpose
Receive and publish a consumer’s review of a supplier or a supplier’s response to a review to increase the quality and security of the Service.Treatments performed
- Receive and publish a review or a response to a review via web forms
- Receive and publish a review or a response to a review by phone
Categories of personal data
- Name
- Phone number
- Content of the request to which the assessment relates
- Content of the assessment or answer
- IP address
From what sources do we collect your personal information?
The user provides his personal information in connection with the submission of the assessment or answer. IP address is collected automatically.Who can access your personal information?
For this purpose, no personal data is shared with third parties. The recipient of the assessment or response already has the sender’s contact information.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
Use of the “judgment” service is voluntary. The data collected is required for us to be able to perform our Service. If you object to the treatment, you will not be able to use the Service.Retention period:
We retain your personal information for this purpose as long as you have an active account with us. When deleting the account or when the account has been inactive for 36 months, we delete your personal information and keep only an anonymised version of the assessment.user
Purpose
Create and provide a user account where the user can view and manage requests, messages and account informationTreatments performed
- Creation of user account
- Verify logins
- Document the user’s acceptance of terms and policies
- Save user notes
Categories of personal data
- Name
- Phone number
- Address
- E-mail address
- Password
- unit Data
- Other info saved by the user
From what sources do we collect your personal information?
The user provides his personal data himself with the exception of device data which is retrieved automatically from the user’s device.Who can access your personal information?
For this purpose, no personal data is shared with third parties.Legal reason:
The processing is necessary to fulfill the agreement we have entered into with the user to deliver our Service.Your right to object to the treatment:
This treatment is necessary for us to be able to perform our Service. If you object to the treatment, you will not be able to use the Service.Retention period:
We process your personal data for this purpose as long as you have an active account with us. When deleting the account or 36 months after your last activity in the Service, the information is deleted.Communication about assignment requests
Purpose
Inform suppliers about incoming inquiries. Update the consumer on the status of their own request. Communicate contact information, messages and quotes between the consumer and the suppliers who have contacted the consumer through the service.Treatments performed
- Send emails with inquiry information
- Send status updates regarding inquiries to both consumers and suppliers via e-mail and / or text message
- Send notifications about messages and chats within the service.
- Send notices of quotes and comments within the service.
Categories of personal data
- Name
- Address
- E-mail address
- County and municipality, or postcode area
- Description of the assignment including any pictures
- Free text information from messages and chat function.
From what sources do we collect your personal information?
The user himself states his personal data in connection with submitting an assignment request or creating an account. Users (both consumers and suppliers) can then supplement the information with messages and chat, within the system.Who can access your personal information?
The providers we use for e-mail and SMS processing may have access to personal data, but do not have a contractual right to use this data for any purpose other than to fulfill the delivery of messages. We also send out this personal information to our affiliated suppliers in accordance with the Terms of Use for the Service.Legal reason:
The processing is necessary to fulfill the agreement we have entered into with the user to deliver our Service.Your right to object to the treatment:
Opt-out is available in all e-mails, it is also possible to delete your request and your account with Romaldi. If you, as the sender of an assignment request, do not want your contact information to be shared with relevant service companies, it is not possible to use the Service.Retention period:
We retain the information for up to 12 months after the communication has taken place.Communication between consumers and suppliers
Purpose
Enable communication about an assignment between consumer and supplier in the Service.Treatments performed
- Save messages and chats linked to the user’s account
- Make messages and chats available to the recipient in login mode.
Categories of personal data
- Free text information from messages and chat function.
From what sources do we collect your personal information?
The user provides his personal information himself.Who can access your personal information?
The recipient of the message has access to the content of the message and already has access to the contact information in your user account.Legal reason:
The processing is necessary to fulfill the agreement we have entered into with the user to deliver our Service.Your right to object to the treatment:
This treatment is necessary for us to be able to perform our Service. If you object to the treatment, you will not be able to use the Service.Retention period:
We process your personal data for this purpose as long as you have an active account with us. When deleting the account or 36 months after your last activity in the Service, the information is deleted.Customer support
Purpose
Manage incoming customer service matters and contact users when we need information or action from them or want to offer them service regarding user account, subscription or assignment request.Treatments performed
- Send or receive emails or text messages from the user
- Make or receive calls from the user
- Receive messages from the user via web forms
- Examine and make changes to account information and settings
- Examine user history to resolve issues and answer questions
Categories of personal data
- Name
- Phone number
- E-mail address
- Address
- Content in the request and user account
- Messages, chat and user-generated data, corresponding to what the user himself can see.
From what sources do we collect your personal information?
The information is primarily obtained directly from the user, but can also be obtained indirectly from his activity in the service if the case so requires.Who can access your personal information?
The providers we use for e-mail, SMS and telephony processing may have access to personal data, but do not have a contractual right to use this data for any purpose other than to fulfill the delivery of messages.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
This treatment is necessary for us to be able to perform parts of our Service. You have the right to oppose the treatment, but if you do, you will not be able to take full advantage of the Service.Retention period:
We retain the information for up to 36 months after your interaction with Customer Service.Communication about updates in the service and current topics
Purpose
Inform the user via e-mail about updates linked to our Service and current topics we think the user is interested in.Treatments performed
- Establishment and maintenance of segmented address lists at our e-mail provider.
- Distribution of newsletters.
- Analysis of how users interact with mailings.
Categories of personal data
- Name
- Address or area entered in the surveillance
- E-mail address
- Category for submitted request or monitoring
From what sources do we collect your personal information?
The user himself states his personal data in connection with submitting an assignment request or creating an account.Who can access your personal information?
Our e-mail provider has technical access to the e-mail address lists and the data that forms the basis for segmentation, but has no contractual right to use this data for any purpose other than to fulfill the delivery of messages.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you no longer want us to process your personal data for this purpose, you can unsubscribe from mailings by clicking on the link at the bottom of each mailing.Retention period:
We process your personal data for this purpose as long as you have an account in the Service and for up to 12 months after your account has been deleted.Marketing and evaluation of marketing campaigns
Purpose
To market our Service and evaluate the effect of these marketing activities.Treatments performed
- Build target groups and segments using aggregated user information.
- Target ads to segmented audiences.
- Evaluate the quality and results of marketing activities.
Categories of personal data
- E-mail addresses
- unit Data
- Visit Source
- Onlineidentifikatorer
From what sources do we collect your personal information?
Email is provided by the user, device data and visitor source are retrieved automatically from the user’s device and online identifiers are retrieved from the marketing and analytics services used.Who can access your personal information?
For this purpose, marketing and analytics service providers may have access to your information.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you do not want us to process your information for this purpose, you can contact us at the information set out in this privacy policy.Retention period:
We process your personal data for this purpose as long as you have an account in the Service and for up to 12 months after your account has been deleted.Product development
Purpose
Develop and adapt our service based on analysis of users’ visits and behavior with the goal of creating a better user experience.Treatments performed
- Collection of traffic data and traffic sources for Romaldi website
- Collection of data on how users interact with and use the various parts of the Service
- Analysis of patterns and behaviors of anonymous and logged in users.
Categories of personal data
- User identity
- Name
- E-mail address
- unit Data
- Visit Source
From what sources do we collect your personal information?
Name and e-mail address are provided by the user when creating an account or assignment request, device data and visitor source are automatically retrieved from the user’s device.Who can access your personal information?
For this purpose, providers of analysis services and product development technology can access your data.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you do not want us to process your data for this purpose, you can change the settings for cookies in your browser.Retention period:
We process your personal data for this purpose for up to 36 months after your most recent activity in the Service.Optimization of the Service
Purpose
To deliver a technically stable service with uninterrupted and well-functioning flows for the user.Treatments performed
- Use of local storage and cookies
- Automatic reporting and assessment of error messages and warnings
- Temporary storage of information about ongoing activities and processes in order to make the Service faster for the user.
Categories of personal data
- user identifier
- Name
- E-mail address
- Phone number
- IP number
- Temporarily stored form data that the user is submitting.
- Device data and source of visits
From what sources do we collect your personal information?
The user provides his personal information in addition to IP numbers, device data and visitor source which are collected automatically.Who can access your personal information?
For this purpose, suppliers of IT operations and analysis services can access your personal data.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you do not want us to process your data for this purpose, you can change the settings for cookies in your browser. For technical reasons, it is not possible to object to information that accompanies error messages and reports in connection with execution errors, so-called “debug data”.Retention period:
We process your personal data for this purpose for up to one month after your last activity in the Service, or during the time necessary for troubleshooting error messages and warnings. However, a maximum of 12 months.Collection and maintenance of prospectus database
Purpose
Maintain a company database consisting of potential customers (prospectuses) that our sales organization can contact with an offer to connect to Romaldi services.Treatments performed
- Receive and register contact information for companies that have themselves registered an interest in the Service, by telephone, e-mail, form or equivalent.
- Register contact information for companies from external sources that sell, for example, information about start-ups, category-segmented companies and the like.
- Carry out a check that the companies in the prospectus database are active and have current register information for F-tax and VAT.
- Take credit information on companies in connection with connection to the service.
Categories of personal data
- Organization number, which coincides with the social security number of individual companies.
- PERSON AUTHORIZED TO SIGN FOR A fIRM
- E-mail address
- Phone number
- IP address
From what sources do we collect your personal information?
The user provides their personal information via web forms at Romaldi, Facebook, Instagram. or other service where we market our services. For purchased lists, the information is taken from public sources such as the Swedish Companies Registration Office or similar. We may also collect information from advertisements or the like.Who can access your personal information?
The partners who provide either lists, or forms for their own input, have access to the same information that they convey to us.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you do not want us to process your information for this purpose, you can contact us at the information set out in this privacy policy.Retention period:
As long as we have reason to believe that the information is company information, we save it in our prospectus database. If we become aware that a company has been wound up and data is thus to be regarded as personal data, we delete them promptly. Facebook and Instagram keep your information for 3 months after you submit the form.Consumers mediated via Change of Address
Purpose
Contact consumers who, via the Address Change service, have registered an interest in receiving offers and information from Romaldi.Treatments performed
- Receive information about consumers, who themselves have registered an interest in Romaldi when they have used the Address Change service, and add them to our consumer database.
- Send out newsletters / advertisements to the consumer and offer our services.
Categories of personal data
- Name
- Date of birth
- Sex
- Address (moves from)
- Address (moves to)
- Phone number
- E-mail address
- ZIP code
From what sources do we collect your personal information?
The information is retrieved from Change of Address where the consumer has provided it himself.Who can access your personal information?
Change of address has access to your personal information. The providers we use for e-mail and SMS may have access to personal data, but have no contractual right to use this data for any purpose other than to fulfill the delivery of messages.Legal reason:
We process this processing of your personal data on the basis of a so-called balancing of interests, where we assess that the processing does not significantly infringe on your privacy.Your right to object to the treatment:
If you do not want us to process your information for this purpose, you can contact us at the information set out in this privacy policy.Retention period:
We process your personal data for this purpose as long as you have an account in the Service and for up to 12 months after your account has been deleted. If you do not create an account in the Service after your registration of interest with Change of Address, we will process your information for 12 months.Where do we process your personal data?
In addition to the recipients mentioned for each purpose, we may share your personal information with our group companies in Schibsted Media Group. Otherwise, your personal data is processed mainly within the EU / EEA and all our own IT systems are located within the EU / EEA. For certain processing, however, we may have to transfer the information to a country outside the EU / EEA, e.g. if we share your personal data with a personal data assistant who, either themselves or through subcontractors, is established or stores the information in a country outside the EU / EEA. This can be with companies that provide services such as hosting, email services, marketing, data analytics and customer service. In these cases, the assistant may only take part in the information that is relevant to the purpose. Regardless of the country in which your personal data is processed, we take all reasonable legal, technical and organizational measures to ensure that the level of protection is the same as within the EU / EEA. In cases where personal data is processed outside the EU / EEA, the level of protection is guaranteed either through a decision by the European Commission that the country in question ensures an adequate level of protection or through the use of so-called appropriate protection measures. Examples of appropriate protection measures are an approved code of conduct in the recipient country, standard contract clauses, binding internal company rules or Privacy ShieldWhat rights do you have and how do you exercise them?
It is your duties and you have strong rights; you have the right to access your personal data. You also have the right to have the information we have about you corrected or deleted in accordance with the law. You can also request that the treatment be restricted if, for example, you consider the treatment to be illegal. You also have the right to receive certain information in a digital format or have the information transferred to another company if you so wish, so-called right to data portability. These rights will be explained in more detail below, and we will also describe how to proceed to exercise any of your rights. If you do not know if we process your personal data, you can request confirmation of this by contacting us. Below you will find information on how to exercise your rights.- Your right to access the information we process about you (right of access). You have the right to access the information we process about you. To access these, you can log in to your account with us or contact us.
- Your right to have incorrect information corrected. You have the right to have incorrect information corrected. You can update some information in your account with us. Other information you must contact us directly to get corrected.
- Your right to have information deleted (“the right to be forgotten”). As a general rule, you have the right to have your personal data deleted. To request deletion, log in to your account. You can also request deletion by contacting us according to the instructions below.
- Your right to object to and limit treatment. In certain circumstances, we may process personal data where the processing is necessary to fulfill our legitimate interests, provided that the rights and freedoms of the data subjects do not take precedence. In such cases, you, the registered person, have the right to object to us processing personal data about you. As a general rule, we will stop the processing of personal data, and this applies without exception if the purpose is direct marketing. In certain circumstances, you also have the opportunity to request that the processing of your personal data be stopped or restricted. If you exercise this right, your personal data may only be processed based on your consent or for other purposes that appear directly from the personal data legislation.
- Your right to copy your data in a digital format (right to data portability). Under certain circumstances, you have the right to receive information that you have given us in a digital format and also have information transferred to another business if you so wish and it is technically possible and defensible. This right only applies to information that is processed using automated methods and based on your consent or processed as part of the fulfillment of an agreement with you. The right to data portability only covers information you have provided to us, either directly through, for example, contact forms or generated through your use of our services. You can request data portability by contacting us according to the instructions below.